In keeping with our central mission and one of our core tenets “Recognizing that care delayed is care denied”, we will continue to work with and admit those seeking our care. For more information on how we have planned and operationalized our approach to Covid19 please see stories on our blog or email [email protected].

New Hope Blog

Covid 19 – Update From Our Executive Director

August 30, 2021

Dear Parent/Legal Guardian/ Treatment Ally:

On behalf of the entire team at New Hope, we are grateful for the opportunity to serve your child and family during these difficult times. We hope this letter finds you and your family well. In consultation with our Medical Services Team, I would like to again update you on the current status of Covid-19 at New Hope Carolinas.

We currently have 3 positive cases in our resident population. These cases are on the Waypoint 2 and New Choices programs. Last week we saw as many as 8 positive cases. We temporarily closed admissions to the Waypoint 1 and 2 programs and quarantined the entire unit(s). The New Choices program only has one case and that resident is isolated in a separate quarantine space with the other positive cases. Last week we saw our first breakthrough case of a resident was fully vaccinated. So far, all the youth who are sick have only experienced mild or no symptoms.

The York County positive test rate continues to be well above the 5% threshold and we are now seeing positive cases in our resident and employee populations. In light of this data, we are continuing to pause all outdoor visitations and Therapeutic Home Time (THT) until further notice.  Window visits are still available by appointment. Please schedule these through your child’s Therapist. We will continue reviewing the data weekly and every Monday we are informing Case Managers and Therapists if these options are available.  Please understand that we have an obligation to ensure the safety of all of our residents and employees, and that we reserve the right to suspend in person visitation and THTs at any time, based on local/internal infection rates.

On 8/23/21, the Food & Drug Administration, (FDA) fully approved the Pfizer vaccine for anyone over age 16.  On 5/10/21, the Centers for Disease Control (CDC) gave Emergency use Authorization for the Pfizer vaccine for any child over age 12. While I am very happy to report that the majority of youth here have begun or completed the vaccination process, we still have a handful or resident who have no protection from this virus.  If you still haven’t consented to the vaccine, please be aware that your child is living in a high -risk environment, and that cases of children getting seriously ill from Covid-19 are on the rise. If you haven’t consented for your child to get the vaccine, I urge you to do so quickly. I recently mailed consents to every legal guardian for whom we didn’t have consent. If you need another consent form, please ask your Case Manager or Therapist to send you one.

We are making all arrangements for the vaccine appointments and providing transportation.  Be advised that anyone age 16 or older can consent and no additional parent/legal guardian signature is needed. However, we are requesting consent from all legal guardians to allow New Hope to provide the assistance needed to schedule and transport residents to a vaccine clinic. Due to the increased infection rates associated with the Delta variant, we are now eliminating all of the benefits previously offer to vaccinated youth. Your patience, understanding and continued cooperation and adherence to these necessary restrictions are appreciated.

We continue to require testing of all residents and encourage the testing of all employees on a weekly basis. In addition to weekly testing, we are also requesting a negative test for any new admission and we continue to monitor all residents daily for symptoms. We are also continuing to test and quarantine any new admissions or unvaccinated residents who are away from our building for any reason, as a precaution. If we see any hint of an influx on any unit, we will test and quarantine the entire unit and stop all admissions to that program. If any youth tests positive for Covid-19, we will notify the parent/Legally Responsible Person (LRP) and encourage his/her parent/LRP to take the youth to their permanent residence for quarantine. When that is not feasible, we will quarantine the youth here.

Our employees continue the vaccination process and we continue our educational and incentive-based campaign in an effort to increase employee participation. As of 7/28/21, we are requiring all employees to wear a mask, regardless of vaccine status, per CDC guidelines. We are also continuing our entry screening and other detailed processes in place designed to track and monitor the wellness of our employees and further limit the spread of Covid-19 in our building.

Thank you again for allowing us to care for your child.


Sam E. Phifer, LCSW

Executive Director