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New Hope Hero – Tracey Knox

July 6, 2023 New Hope Heroes

Rock Hill, S.C., July 6, 2023 – Versatility, flexibility and the inheritable instinct to go above-and-beyond are some of the qualities that summarize New Hope Treatment Center’s latest hero.

It has been said countless times that not all heroes wear capes. Ms. Tracey Knox doesn’t wear a cape while on our Rock Hill, S.C. facility, but she wears multiple hats daily and can adapt in a moment’s notice. As the Interim Case Manager Supervisor, Knox has been with New Hope for nearly 22 years and will celebrate her 22nd work anniversary next month.

Despite having a full case load, she has really been a helping hand for each case manager. Not only does she step in when people are out of the office, but she steps up on a moment’s notice when other departments need something completed. She attends CFT’s, court meetings, calls guardians when denials are received, gathers documentation and is willing to do anything that is needed.

When asked what her superpowers are, here’s what is being said: “Tracey’s superpowers are her organizational skills and being a team player. She has a certain steadfastness about her. She uses her chill and calm demeanor to remain relaxed in a crisis and has never refused to do something because it isn’t technically her job”.

The work that she does is completed without complaints, even the work she does for others’ caseloads. She is a superhero in every sense of the word, and we’re thrilled she has been wearing multiple hats, supporting the staff and those in need for more than two decades. Thank you for all that you do and for being a New Hope Hero, Ms. Tracey Knox.